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You can switch to Bulb with a smart meter
You’ll need to send manual readings to start. We’ll upgrade it to make it smart again by 2020.
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You’ll need to send manual readings to start. We’ll upgrade it to make it smart again by 2020.
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Getting the most from your Bulb account
Your Bulb account makes it easy and fast for you to manage your energy.
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Your Bulb account makes it easy and fast for you to manage your energy.
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Let us know if you're moving home
You can do this by choosing 'Move Out' in your Bulb account. You can also sign up your new home.
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You can do this by choosing 'Move Out' in your Bulb account. You can also sign up your new home.
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We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
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If you use less energy than your monthly payment, your Bulb account will be in credit.
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Give £50 and get £50 when you refer friends
We credit both you and your friend when we start supplying your friend’s home.
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We credit both you and your friend when we start supplying your friend’s home.
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Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or in the app.
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We’ll ask you for regular meter readings. You can submit them online or in the app.
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All topics
Switching to us
About Bulb
- How can I get in touch with Bulb?
- How does Bulb buy its electricity?
- Does Bulb offer a dual fuel discount?
- How is Bulb regulated by OFGEM?
- Where is Bulb's electricity from and how does it reach my home?
- Bulb's green gas: where it comes from, what percentage is renewable, and why
Switch
- I’ve been switched by mistake (also called an erroneous transfer)
- What happens when I switch to Bulb?
- Can I sign up multiple properties?
- How do I leave Bulb?
- Why has my previous supplier objected to my switch to Bulb?
- What to do if my old supplier’s final reads don’t match Bulb’s opening readings?
Referral link
Previous supplier & Exit fees
- Why is my old supplier still charging me?
- Do I need to tell my old supplier before I switch?
- When will I get my final bill from my old supplier?
- How to claim exit fees charged by your old supplier
- What happens to credit or debit with my old supplier?
- Should I cancel my Direct Debit with my old supplier?
Other
Your account
Statements and Payments
- How can I change my payments?
- What is a standing charge?
- How do you calculate my payments?
- My account is in credit, why should I increase my payments?
- Why are my payments being increased?
- Why does my bill look higher than usual?
Your Bulb Account
Moving home
Other
- What should I do if the account holder has passed away?
- Where can I find my Bulb account number?
- What support services does Bulb offer to our members?
- Where can I get impartial help with an energy problem?
- What should I do if I think I've received a hoax or scam phone call?
- What should I do if I think I've received a scam email or a phishing attempt?
Meters and meter readings
Meters
- Can I change to or from an Economy 7 meter?
- Can I get an Economy 7 meter fitted?
- Can I get my meter changed?
- How can I get my meter moved?
- What are my off-peak hours for Economy 7?
- What does it mean if I have related meters?
Meter readings
- Can I get help to read my meters?
- How do estimated meter readings work?
- How do I read my meter?
- How do I submit a meter reading?
- How do meter validation companies approve my meter readings?
- What if I’m on holiday and can’t send meter readings?
Other
Smart meters
About smart meters
- Can I switch to Bulb with a smart meter?
- When will Bulb roll out smart meters?
- Are Bulb's smart meters compatible with solar panels?
- Can I get a smart meter if I switch to Bulb?
- Energy saving tips and using your In-Home Display
- How safe is my smart meter?
Booking your smart meter installation
Your smart meter installation
- Smart Meter Installation Code of Practice
- Can I change or cancel the appointment for my smart meter installation?
- Do I need to prepare anything for my smart meter installation?
- Do I need to be home for my smart meter installation?
- How long will my smart meter installation take?
- How much space do I need for a smart meter installation?
In-Home Display (IHD)
Smart meter readings
Smart tariff
Emergency
Prepay
About Prepay meters
- Can I exchange my prepayment meter?
- Can I switch to Bulb with a prepayment meter?
- Can I switch when I have debt on my prepayment meter?
- Getting to know your electricity top-up meter
- Getting to know your gas top-up meter
- How do I read my prepayment meter?
I have a problem with my meter
- What do the prepayment meter errors mean?
- What should I do If I’ve lost my electricity key or gas card?
- What should I do if my prepayment credit is about to run out?
- Why didn’t my gas card work when I topped up after a long wait?
- Why is there less credit on my prepay meter than the amount I topped up?
Referrals
Feed-In Tariff (FIT)
Community
Find and share solutions with other Bulb members.
Discuss climate change. Or just the British weather.
Manage your energy
with your Bulb account
Submit your meter readings, change your payment
settings, download your statements and more.
Other ways to get help
Our helpdesk is open 9am to 6pm Monday to Friday.
Easter opening hours
| 19 April | Emergencies only |
| 22 April | Emergencies only |
Call us on
0300 30 30 635
Phone lines are now closed.
Get help in an emergency