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You can switch to Bulb with a smart meter
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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How to read your meter
Take a look at this guide to learn how to read your meter.
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Take a look at this guide to learn how to read your meter.
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Moving home? Head to your online account
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
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If you use less energy than your monthly payment, your Bulb account will be in credit.
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You'll never pay for your energy twice
You may be charged by your previous supplier and Bulb in the same month.
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You may be charged by your previous supplier and Bulb in the same month.
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Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or on the app.
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We’ll ask you for regular meter readings. You can submit them online or on the app.
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All topics
Switching to us
Previous supplier & Exit fees
About Bulb
Switch
- Can I switch to Bulb with a smart meter?
- Switching to Bulb on prepay
- The A-Z of your energy switch
- How do smart prepayment meters work at Bulb?
- Can I sign up multiple properties?
- How do I leave Bulb?
Emergency
Referrals
Your account
Statements and Payments
- How can I change my payments?
- How much can I top up my prepayment meter?
- Why didn’t my gas card work when I topped up after a long wait?
- Why does my bill look higher than usual?
- How do Bulb payments and statements work?
- How can I withdraw credit from my account?
Meter readings
- How do estimated meter readings work?
- Why does Bulb need meter readings?
- How do I submit a meter reading?
- When should I submit a meter reading?
- What should I do if I submitted the wrong meter readings?
- Why is the meter reading in my account different from what I submitted?
Meters
- When will Bulb roll out smart meters?
- Can I exchange my prepayment meter?
- Can I get an Economy 7 meter fitted?
- What should I do if I have an unusual electricity meter?
- Why have you asked for a photo of my meter?
- What are my off-peak hours for economy 7?
Smart meters
- How do I top up my smart prepayment meter using a VEND code?
- What is a smart meter and how does it work?
- Can I choose how often Bulb receives my smart meter readings?
- What will Bulb do with my smart meter readings?
- Who will Bulb share my smart meter data with?
- How safe is my smart meter?
Your Bulb Account
Bulb app
Other
Moving home
Community
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Other ways to get help
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