We're here to help
Most popular articles
You can switch to Bulb with a smart meter
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
Read more
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
Read more
Contact us by email, phone or webchat
Email us at help@bulb.co.uk, chat with us on the website or call us on 0300 30 30 635.
Read more
Email us at help@bulb.co.uk, chat with us on the website or call us on 0300 30 30 635.
Read more
Moving home? Head to your online account
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
Read more
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
Read more
We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
Read more
If you use less energy than your monthly payment, your Bulb account will be in credit.
Read more
You'll never pay for your energy twice
You may be charged by your previous supplier and Bulb in the same month.
Read more
You may be charged by your previous supplier and Bulb in the same month.
Read more
Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or on the app.
Read more
We’ll ask you for regular meter readings. You can submit them online or on the app.
Read more
All topics
Switching to us
Previous supplier & Exit fees
About Bulb
Switch
- Can I switch to Bulb with a smart meter?
- Why has my previous supplier objected to my switch to Bulb?
- What to do if my old supplier’s final reads don’t match Bulb’s opening readings?
- How long does it take to switch?
- Can I choose my monthly payment date?
- When do I submit opening meter readings?
Emergency
Referrals
Your account
Moving home
Community
Find and share solutions with other Bulb members.
Discuss climate change. Or just the British weather.
Other ways to get help
Our helpdesk is open 9am to 6pm Monday to Friday.