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You can switch to Bulb with a smart meter
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2019.
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We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2019.
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How to read your meter
Take a look at this guide to learn how to read your meter.
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Take a look at this guide to learn how to read your meter.
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Moving home? Head to your online account
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
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If you use less energy than your monthly payment, your Bulb account will be in credit.
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You'll never pay for your energy twice
You may be charged by your previous supplier and Bulb in the same month.
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You may be charged by your previous supplier and Bulb in the same month.
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Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or on the app.
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We’ll ask you for regular meter readings. You can submit them online or on the app.
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All topics
Switching to us
About Bulb
Switch
- Can I switch to Bulb with a smart meter?
- The A-Z of your energy switch
- Can I sign up multiple properties?
- How do I leave Bulb?
- Why has my previous supplier objected to my switch to Bulb?
- What to do if my old supplier’s final reads don’t match Bulb’s opening readings?
Prepay
- Switching to Bulb on prepay
- How do smart prepayment meters work at Bulb?
- Can I switch when I have debt on my prepayment meter?
- What do the prepayment meter errors mean?
- How do I top up my prepayment meter?
- How do I start using my Bulb prepayment key or card?
Previous supplier & Exit fees
Emergency
Referrals
Your account
Statements and Payments
- How can I change my payments?
- How do you calculate my payments?
- My account is in credit, why should I increase my payments?
- Why are my payments being increased?
- Why does my bill look higher than usual?
- How do Bulb payments and statements work?
Meter readings
- How do meter validation companies approve my meter readings?
- How do estimated meter readings work?
- Why does Bulb need meter readings?
- How do I submit a meter reading?
- When should I submit a meter reading?
- What should I do if I submitted the wrong meter readings?
Meters
- When will Bulb roll out smart meters?
- How do I read my meter?
- What is a supply point number?
- What is a meter serial number?
- Engineers visiting your home will carry an ID
- How can I get my meter moved?
Smart meters
Prepay
- How do I read my prepayment meter?
- What happens if I run out of credit on a prepayment meter?
- Why is there less credit on my prepay meter than the amount I topped up?
- What should I do if my prepayment credit is about to run out?
- What should I do If I’ve lost my electricity key or gas card?
- How much can I top up my prepayment meter?
Your Bulb Account
Bulb app
Other
- What should I do if I think I've received a hoax or scam phone call?
- Where can I find my Bulb account number?
- Where can I update my personal information?
- What support does Bulb offer to vulnerable members?
- Can I get help to read my meters?
- What should I do if I'm having trouble paying?
Feed-in Tariff payments with Bulb
Signing up for Feed-in Tariff payments with Bulb
Your Feed-in Tariff installation
Feed-in Tariff meters and meter readings
Moving home
Community
Find and share solutions with other Bulb members.
Discuss climate change. Or just the British weather.
Other ways to get help
Our helpdesk is open 9am to 6pm Monday to Friday.
Your calls may be recorded for quality or training purposes.