Previous supplier & Exit fees

• Why is my old supplier still charging me?
• Do I need to tell my old supplier before I switch?
• When will I get my final bill from my old supplier?
• What about exit fees from my current supplier?
• What happens to credit or debit with my old supplier?
• Should I cancel my Direct Debit with my old supplier?

About Bulb

• How can I get in touch with Bulb?
• How can I get a quote for a business?
• Does Bulb offer a dual fuel discount?
• Can I get the Warm Home Discount?
• My gas is supplied by an independent gas transporter (IGT), what does this mean?
• How is Bulb regulated by OFGEM?

Switch

• Can I switch to Bulb with a smart meter?
• Switching to Bulb on prepay
• The A-Z of your energy switch
• How do smart prepayment meters work at Bulb?
• Can I sign up multiple properties?
• How do I leave Bulb?

See all 25 articles

Emergencies

• What if I have a gas leak?
• What if I have a power cut?
• What should I do in case of emergency?

Referral link

• Can I use my referral credit to pay for my energy?
• How do I refer a friend?
• I've been referred by a friend. How will I get my credit?
• When will the referral credit appear in my account?
• Will Bulb pay my exit fees if I also have a referral credit?

Statements and Payments

• How can I change my payments?
• Why is there less credit on my prepay meter than the amount I topped up?
• How do you calculate my payments?
• My account is in credit, why should I increase my payments?
• Why are my payments being increased?
• How much can I top up my prepayment meter?

See all 13 articles

Meter readings

• How do meter validation companies approve my meter readings?
• How do estimated meter readings work?
• Why does Bulb need meter readings?
• How do I submit a meter reading?
• When should I submit a meter reading?
• What should I do if I submitted the wrong meter readings?

See all 8 articles

Meters

• When will Bulb roll out smart meters?
• How do I read my meter?
• What is a supply point number?
• What is a meter serial number?
• Engineers visiting your home will carry an ID
• How can I get my meter moved?

See all 15 articles

Smart meters

• How do I top up my smart prepayment meter using a VEND code?
• What is a smart meter and how does it work?
• Can I choose how often Bulb receives my smart meter readings?
• What will Bulb do with my smart meter readings?
• Who will Bulb share my smart meter data with?
• How safe is my smart meter?

See all 7 articles

Your Bulb Account

• How do I sign in to Bulb?
• I can't log in to my Bulb Account
• What should I do if the account holder has passed away?

Bulb app

• Is there a Bulb app?

Other

• Where can I find my Bulb account number?
• Where can I update my personal information?
• What support does Bulb offer to vulnerable members?
• Can I get help to read my meters?
• What should I do if I'm having trouble paying?
• How can I make a complaint?

Feed-in Tariff payments with Bulb

• What is Feed-in Tariff (FIT)?
• Who can sign-up for FIT with Bulb?
• How are FIT payments calculated?
• How and when will I get my FIT payments?

Signing up for Feed-in Tariff payments with Bulb

• Documents you'll need to sign up to FIT
• How long will it take to sign up to FIT?

Your Feed-in Tariff installation

• What is my installation type?
• What counts as 'another installation'?
• Is my installation attached to a relevant building?
• Is my installation retrofitted?

Feed-in Tariff meters and meter readings

• Switch meter readings
• Quarterly meter readings
• What is an export meter?
• What is a generation meter?

Moving out

• What should I do if I’m moving out of or into a home with prepayment meters?
• What to do if I’m moving into a new home?
• What should I do if I'm moving out?