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You can switch to Bulb with a smart meter
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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How to read your meter
Take a look at this guide to learn how to read your meter.
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Take a look at this guide to learn how to read your meter.
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Moving home? Head to your online account
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
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If you use less energy than your monthly payment, your Bulb account will be in credit.
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You'll never pay for your energy twice
You may be charged by your previous supplier and Bulb in the same month.
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You may be charged by your previous supplier and Bulb in the same month.
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Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or on the app.
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We’ll ask you for regular meter readings. You can submit them online or on the app.
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All topics
Switching to us
Previous supplier & Exit fees
About Bulb
Switch
- Can I switch to Bulb with a smart meter?
- Can I sign up multiple properties?
- How do I leave Bulb?
- Can I switch when I have debt on my prepayment meter?
- What do the prepayment meter errors mean?
- What should I do if my prepayment credit is about to run out?
Emergency
Referrals
Your account
Statements and Payments
- How can I change my payments?
- Why does my bill look higher than usual?
- How are estimated readings calculated?
- How do Bulb payments and statements work?
- How can I withdraw credit from my account?
- Can I change or add a second name to my account?
Meter readings
Meters
- When will Bulb roll out smart meters?
- Can I get an Economy 7 meter fitted?
- What should I do if I have an unusual electricity meter?
- Why have you asked for a photo of my meter?
- What are my off-peak hours for economy 7?
- Engineers visiting your home will carry an ID
Smart meters
Your Bulb Account
Bulb app
Other
Moving home
Community
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Other ways to get help
Our helpdesk is open 9am to 6pm Monday to Friday.
Your calls may be recorded for quality or training purposes.