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You can switch to Bulb with a smart meter
We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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We’ll treat your smart meter like a normal meter until we roll out our smart meters in 2018.
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How to read your meter
Take a look at this guide to learn how to read your meter.
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Take a look at this guide to learn how to read your meter.
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Moving home? Head to your online account
From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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From there, you can send us your final meter readings and your move out date. You can also sign up your new home.
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We take payments in advance
If you use less energy than your monthly payment, your Bulb account will be in credit.
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If you use less energy than your monthly payment, your Bulb account will be in credit.
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You'll never pay for your energy twice
You may be charged by your previous supplier and Bulb in the same month.
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You may be charged by your previous supplier and Bulb in the same month.
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Submitting meter readings
We’ll ask you for regular meter readings. You can submit them online or on the app.
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We’ll ask you for regular meter readings. You can submit them online or on the app.
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All topics
Switching to us
About Bulb
- How can I get in touch with Bulb?
- Holiday opening hours
- How can I get a quote for a business?
- Does Bulb offer a dual fuel discount?
- Can I get the Warm Home Discount?
- My gas is supplied by an independent gas transporter (IGT), what does this mean?
Switch
- Can I switch to Bulb with a smart meter?
- The A-Z of your energy switch
- Can I sign up multiple properties?
- How do I leave Bulb?
- Why has my previous supplier objected to my switch to Bulb?
- What to do if my old supplier’s final reads don’t match Bulb’s opening readings?
Prepay
- Switching to Bulb on prepay
- How do smart prepayment meters work at Bulb?
- Can I switch when I have debt on my prepayment meter?
- What do the prepayment meter errors mean?
- How do I top up my prepayment meter?
- How do I start using my Bulb prepayment key or card?
Previous supplier & Exit fees
Emergency
Referrals
Your account
Statements and Payments
- How can I change my payments?
- How do you calculate my payments?
- My account is in credit, why should I increase my payments?
- Why are my payments being increased?
- Why does my bill look higher than usual?
- How do Bulb payments and statements work?
Meter readings
- How do meter validation companies approve my meter readings?
- How do estimated meter readings work?
- Why does Bulb need meter readings?
- How do I submit a meter reading?
- When should I submit a meter reading?
- What should I do if I submitted the wrong meter readings?
Meters
- When will Bulb roll out smart meters?
- How do I read my meter?
- What is a supply point number?
- What is a meter serial number?
- Engineers visiting your home will carry an ID
- How can I get my meter moved?
Smart meters
Prepay
- How do I read my prepayment meter?
- What happens if I run out of credit on a prepayment meter?
- Why is there less credit on my prepay meter than the amount I topped up?
- What should I do if my prepayment credit is about to run out?
- What should I do If I’ve lost my electricity key or gas card?
- How much can I top up my prepayment meter?
Your Bulb Account
Bulb app
Other
Feed-in Tariff payments with Bulb
Signing up for Feed-in Tariff payments with Bulb
Your Feed-in Tariff installation
Feed-in Tariff meters and meter readings
Moving home
Community
Find and share solutions with other Bulb members.
Discuss climate change. Or just the British weather.
Other ways to get help
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