Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

How can we help?

How to contact us

Helpdesk available Monday to Friday, 9am to 6pm

Fastest response:

Wednesday to Friday

10am to 12pm, 3pm to 6pm

How to contact us

Our phone lines are currently very busy.

If you can, please call another day or send us an email at

If you need to contact us urgently, you can do so on 0300 30 30 635.

If you need to call us, our number is 0300 30 30 635

Can't find an answer to your question?

Contact us