Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

How long does it take to switch?

The switch takes 21 days from start to finish.

Once you’ve signed up, the switch date can’t be changed. This includes a 2-week cooling off period during which time you can cancel your switch.

You can track your switch in your Bulb Account.

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