How to claim exit fees charged by your old supplier

We’ll refund exit fees up to £120, or £60 per fuel, if your old supplier charges you for leaving.

To request a refund, fill in this form in your Bulb account. We’ll need a copy of your final bill as proof of exit fees. Please make sure the address, bill date and exit fee charges are clearly displayed.

Once approved, we’ll credit your account within two days.

If you leave your old supplier with 7 weeks or less left on your contract, they shouldn't charge exit fees. But if you are charged, we’ll refund them to you.

Just a note, we only refund exit fees. All members will need to settle any outstanding payments themselves.


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