We’ll refund exit fees up to £60 per fuel, if your old supplier charges you for leaving.
Once approved, we’ll credit your account within 2 days.
If you leave your previous supplier with 49 days or less left on your contract, they shouldn't charge exit fees. But if you are charged, we’ll refund them.
If you have outstanding payments
We only refund exit fees. All members will need to settle any outstanding payments for their energy usage with their previous supplier.