We’ll refund the fees your old supplier charges you for leaving.
If you leave with 7 weeks or less left on your contract with your old supplier you shouldn’t have any exit fees. But if you are charged, we’ll refund them up to £120, or £60 per fuel.
To request a refund, fill in this form. We’ll need a copy of your final bill as proof of exit fees. Please make sure the address, bill date and exit fee charges are clearly displayed.
Once approved, we’ll credit this balance to your account within 2 days.
It’s worth noting that we only refund exit fees. All members will need to settle any outstanding payments themselves.