Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I switch to Bulb with a top-up (prepay) meter?

You can switch to Bulb with an old style top-up (prepay) meter. Fill in your details to get a quote online.

Smart top-up (prepay)meters

If you have a smart top-up (prepay) meter you can't join Bulb just yet. We're working hard to build a great smart top-up experience, so you'll be able to top up your meters online or in our app.

Join our waiting list and we'll email you as soon as soon as we're ready to welcome you to Bulb.

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