Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What if I have a power cut?

If you have a power cut, dial 105 from anywhere in the country to be put you through to your local power distributor. They look after the wires connecting you to the grid and will get the power back on for you as soon as possible.

Head to for more information on cuts to your power and to find out who your local network operator is.

Check if it's a power cut or a fault in your home 

If your electricity goes off, but you're not sure if it's a power cut in your area, there are a few steps you can take to see if it's a power cut or a fault in your home. The easiest way to do this is to see if your neighbours still have electricity and to check your fuse box to make sure the master switch is on.
If your neighbours have power
It could be a fault in your home. Your trip switch may have turned itself off. If it has, try turning it back on. If it switches off again then one of your electrical appliances may be faulty. Your trip switch turns itself off to make sure you don't get injured by a faulty appliance. Once you've found the faulty appliance and turned it off, your power should stay on.
If you've only lost power in parts of your home
You may have a fault with your electrical wiring somewhere, so call a qualified electrician as soon as possible.
If your neighbours don't have power 
It may be a power cut. Your local distributor is responsible for ensuring the reliability of supply to your property. If you need to report it, call 105 to get through to the local network operator who look after the powerlines in your area.
If none of these solve your problem, please email Monday to Friday, 9am to 6pm, or call us on 0300 30 30 635 at any time.
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