What should I do in case of emergency?

Find out what to do if:

If you have any other kind of emergency, email emergency@bulb.co.uk or call us on 0300 30 30 635 (Monday to Friday, 9am to 6pm).

If you can smell gas or think there's a gas leak

Stay safe by following this advice:

  • open your doors and windows so the gas can escape
  • don't smoke or use matches or cigarette lighters
  • don't turn light switches or anything electrical on or off, including mobile phones
  • if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again

Then you should go outside and call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They'll advise you from there.

Don't go back inside until they've given you the all clear.

If your gas isn't working

Call Bulb on 0300 303 0635 (Monday to Friday, 9am to 6pm) if you don't seem to have gas coming to your property, but you don't smell a gas leak.

Outside those hours, you'll need to contact your network operator. You can find your network operator through this online form


If you have a power cut

Contact your local network operator by calling 105.

You can also visit www.powercut105.com for more information and to find out who your local network operator is.

You can also find out what to do if your electricity goes off but you're not sure if there's a power cut in your area.

If you have a prepay meter

If your electricity or gas supply goes out and you have a prepay meter, find out:

how to activate your emergency credit
how to fix your prepay gas meter when the screen says ‘Off’
what to do if your top-up key or card isn’t working or if your meter has an error code

If you’re having difficulty keeping up with your payments and keeping the meter topped up, please get in touch. We can discuss how we can help and refer you to other organisations if you’d like some impartial advice.

Was this article helpful?