Emergencies and supply outages

Find out what to do if:


If you can smell gas or think there's a gas leak

Stay safe by following this advice:

  • open your doors and windows so the gas can escape
  • don't smoke or use matches or cigarette lighters
  • don't turn light switches or anything electrical on or off, including mobile phones
  • don't go into confined spaces, such as small cellars or attics
  • if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again

Then you should go outside and call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They'll advise you from there.

Don't go back inside until they've given you the all clear.

If you've lost gas or electricity supply

Call Bulb on 0300 303 0635 if you don't seem to have gas coming to your property, but you don't smell a gas leak.

Find out what to do if you've had a power cut.

Get in touch if you have any other kind of emergency

You can:

Getting in touch outside of working hours

If you call us outside of working hours, including weekends and bank holidays, our phone lines will go through to our metering partners, who can help you in case of emergency.

If you email us:

  • during the week after 6pm, we'll reply by 10am the next working day
  • on weekends or bank holidays, we'll reply to your message within 4 hours if it’s sent between 9am and 6pm, otherwise we’ll reply the following day
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