Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Submitting your first meter reading

You should submit your first meter readings within 5 days of your switch completing.

We'll email to remind you, and you can also track this in your Bulb account. We'll send these readings to your old supplier so they can give you a final bill.

If you can't submit meter readings at this time, we'll use estimates and you can give us a reading at a later date.

You can submit meter readings in your Bulb account

To give us a reading, head to your Bulb account and click 'Submit meter reading'. You can then choose whether you want to submit an 'electricity' or 'gas' reading.

If you're having trouble signing in to your account, check out this article on how to sign into Bulb.

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