Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I switch to Bulb with a smart meter?

Yes, and we’d love to have you.

If you pay for your energy by direct debit

If you have a smart meter and you pay for your energy by direct debit, you can switch to Bulb.

  • First generation meters (SMETS1)
    If your smart meters were installed before 2019, they’re likely to be ‘first generation’. At the moment, we can't operate these in the way your existing supplier can. This means you’ll need to read your smart meter manually and submit your readings in your Bulb Account.

    We’re expecting to be able to read first generation smart meters by the end of 2020. If you sign up with a first generation smart meter we’ll let you know as soon as we can read it automatically.

  • Second generation meters (SMETS2)
    If your smart meters were installed after February 2019 they could be 'second generation'. We’ll ask you to take an initial meter reading, and after that, we should be able to read them in the same way your current supplier can.

If you pay for your energy with top ups

If you have a smart top-up (prepay) meter you can't join Bulb just yet. We're working hard to build a great smart top-up experience, so you'll be able to top up your meters online or in our app.

Join our waiting list and we'll email you as soon as soon as we're ready to welcome you to Bulb.

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