Can I switch to Bulb with a smart meter?

Yes, and we’d love to have you.

If you pay for your energy by direct debit

If you have a smart meter and you pay for your energy by direct debit, you can switch to Bulb.

  • First generation meters (SMETS1)
    If your smart meters were installed before 2019, they’re likely to be ‘first generation’. At the moment, we can't operate these in the way your existing supplier can. This means you’ll need to read your smart meter manually and submit your readings in your Bulb Account.

    We’re expecting to be able to read first generation smart meters by the end of 2020. If you sign up with a first generation smart meter we’ll let you know as soon as we can read it automatically.

  • Second generation meters (SMETS2)
    If your smart meters were installed after February 2019 they could be 'second generation'. We’ll ask you to take an initial meter reading, and after that, we should be able to read them in the same way your current supplier can.

If you pay for your energy with top ups

First generation smart meters lose their smart functionality when the property switches supplier. Once that happens, they can no longer be topped up online or with an app.

If you join us with a smart prepayment meter, we’ll need to switch you to a monthly agreement, paying by direct debit.

To make this work:

  • Your old supplier will swap you over to a credit meter at midnight on the day before your switch. They’ll be able to do this remotely, so they won’t need to enter your property.
  • You’ll need to take a photo of any unused credit on your meter on the day you switch. Send this photo to your previous supplier and they should be able to give you a refund.

If you’d like to switch back to a prepayment meter in the future, we should be able to make the switch by the end of the summer 2020.

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