Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Changing your monthly payment date

You can change the date you make payments to Bulb after your first payment comes out.

Go to your Bulb account. Click ‘Payments & statements’, then ‘Payment settings’, and then ‘Adjust date’.

The change might not happen until after your current monthly billing period.

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