Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Changing your payments

You can change your payments in the 'Payment details' section of your Bulb account.

You can change:

  • the amount you pay
  • when your payment comes out of your bank account
  • which bank account you pay from

If you signed up using a debit card you can also switch your payments to Direct Debit. 


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