Meters come in all shapes and sizes. If you need a hand reading your meter, including smart meters, you can read our guide below.
Reading Electricity Meters:
Single rate meter
Meter reading is 07220.9. Write down the numbers shown from left to right.
Two rate meter
Meter reading is 56315.9, 27457.0. For both top and bottom rows, write down the numbers shown left to right.
Two rate, single display meter
Some two rate meters only have one digital display and they either flash up the different rate readings in a cycle or you need to press the button to make the display cycle through the readings for each rate.
Meter reading is 26696. Read the first 5 dials from left to right, the dial marked 1/10 is the number after the decimal point. Write down the number that the pointer has just passed. Sometimes the sequence of numbers on each dial can alternate from clockwise to anti-clockwise, so keep an eye out for that.
You can submit your readings in your Bulb Account. If there are more spaces in the meter reading form than you have dials, just leave any preceding boxes as zero. For example, if you have 4 dials, but are asked for 6 numbers then put in two zeros and then your reading.
Reading Gas Meters:
Digital metric meter
Meter reading is 00254. Write down the numbers shown from left to right.
Meter reading is 0722. Write down the numbers shown from left to right. The red numbers are the numbers after the decimal point.
Meter reading is 6456. Read the four dials from left to right along the bottom row only – ignore any others and write down the number closest to each pointer. When the pointer is between two numbers, write down the lower number. If the pointer is between 9 and 0 write down 9.
Remember each dial turns in the opposite direction to the one before it, so check which way each turns.
Reading Smart Meters:
We understand that reading smart meters aren't as simple as they should be so we've got some instructions below that should help you out. We only require non-decimal digits for all the readings. You'll always be looking for a number followed by "KWH" for your electricity reading and a number followed by "M3" for your gas reading.
If your smart meter has a keypad:
Press 9 on the keypad until you see 'IMP KWH' and a reading with 'kWh' on the side, this is your electricity reading. For gas, you will see 'VOLUME' and a reading with 'm3' on the side, this is your gas reading.
For economy 7 meters, press 6 on the keypad until you see 'IMP R01' followed by 8 digits - this is your night/off peak reading. Press 6 until you see 'IMP R02' followed by 8 digits - this is your day/peak reading. Some meters only display day readings during the day, and night readings during the night period.
a green button 'A':
This is the electricity meter, press the green button until you see 'TOTAL ACT IMPORT' until a reading appears, this is your electricity reading.
red and black buttons:
Press the red button until you see 'CREDIT ON' followed by 'METER INDEX' and then readings. For the electricity, it will show 'kWH' and for gas it will show 'm3'.
The screen will cycle through readings, you will need to take the reading that starts with R1, this is your electricity reading.
If you are ever unsure of how to read your meter, give us a ring on 0300 30 30 635 or email a picture of your meter to email@example.com and we'll be able to help.