Meters come in all shapes and sizes and show numbers in different ways. A simple rule to remember when reading your meter: we don't need any numbers in red or after a decimal place.

To find your meter type, choose from:

Remember, you can submit your readings in seconds in your online account or Bulb app. And for most types of meter, the Bulb app can submit your reading for you using your phone's camera.

Electricity meters

Find your meter type below to find out how to read your electricity meter.

Single rate meters

A single rate meter showing a reading of 07220, and a red decimal between 9 and 0.

This meter reading is 07220. We read the numbers from left to right, and we don't need any numbers in red or after a decimal place.  

Two rate meters (Economy 7)

A 2 rate meter showing a ‘low’ reading of 56315 above a ‘normal’ reading of 27347.

We need both meter readings.

• 'Low' is your night reading (56315 in the example above)
• 'Normal' is your day reading (27347 in the example above)

For both readings, write down the numbers shown left to right. We don't need any numbers in red or after a decimal place. 
 

Two rate, single display meters

A 2 rate, single display meter showing 11437 for Rate 1, 02939 for Rate 2 and a button above the display.

Some two rate meters only have one digital display. The display will either show the different rate readings one after the other, or you'll need to press a button to make the display cycle through the readings.

If you see a 'T' reading, we don't need this. This stands for 'total' and should be the total of the other two readings.

Dial meters

A dial meter showing a reading of 04515, and a sixth dial that should be ignored.

This meter reading is 04515.

The dials go around in an alternating clockwise or anti-clockwise direction. So if your first dial is clockwise, the next will be anti-clockwise, and so on. Each dial may have an arrow indicating which way it rotates.

We read these meters from left to right and don't need the number from the dial in red.

When the pointer is between two numbers, record the lower number. If it’s between the 9 and 0, record 9. 

If the pointer is directly on a number, check the next dial to the right. If that dial reads 8 or 9, then lower the reading for the dial on its left by one. 

If there are more spaces in the meter reading form than you have dials, just enter zeros at the beginning. For example, if you have 4 dials but the form asks for 6 numbers, enter two zeros and then your reading.

Gas meters

Find your meter type below to find out how to read your gas meter.

Digital metric meters

A digital metric meter showing a reading of 00254 and 3 decimal places that should be ignored.
This meter reading is 00254. Write down the numbers shown from left to right, leaving out the numbers after the decimal place.

Imperial meters

An imperial dial showing a reading of 0722 and 2 decimal places that should be ignored.

This meter reading is 0722. Write down the numbers shown from left to right, leaving out the numbers in red.
 

Dial meters

A dial meter showing a reading of 1461.

This meter reading is 1461.

The dials go around in an alternating clockwise or anti-clockwise direction. So if your first dial is clockwise, the next will be anti-clockwise, and so on. Each dial may have an arrow indicating which way it rotates.

We read these meters from left to right. The dial marked '1/10' is the number after the decimal, so we don’t need that.

When the pointer is between two numbers, record the lower number. If it’s between the 9 and 0, record 9.

If the pointer is directly on a number, check the next dial to the right. If that dial reads 8 or 9, then lower the reading for the dial on its left by one. 

If there are more spaces in the meter reading form than you have dials, just enter zeros at the beginning. For example, if you have 4 dials but the form asks for 6 numbers, enter two zeros and then your reading.

Smart meters

For smart electricity meters, your reading will be a number followed by 'kWh'.
For smart gas meters, your reading will be a number followed by 'm3'.
Leave out any numbers after the decimal place.

There are a few different manufacturers of smart meters. To tell what yours is, look at the logo on the front of the meter.


If your smart meter has a keypad (manufactured by 'Secure')

A smart meter keypad, an ‘A’ button on the bottom left and ‘B’ button on the bottom right.

Gas meters - press 9 on your keypad, you'll see 'Volume' and a reading followed by 'm3'.

Single rate electricity meters - press 9 on your keypad, you'll see 'IMP kWh’ and a reading followed by 'kWh'. 

2 rate (Economy 7) electricity meters - look for the name printed on the front of your meter, it will be either ‘Liberty 100’ or ‘Liberty 110’.

For 2 rate Liberty 100 meters:

  1. Press 6 a few times until you see 'IMP R01' followed by a reading. This is usually your day (or peak) reading.
  2. Press 6 again until you see 'IMP R02' followed by a reading. This is usually your night (or off-peak) reading.

For 2 rate Liberty 110 meters:

  1. Press 9 on your keypad. You’ll see 'IMP R01' followed by a reading. This is usually your day (or peak) reading.
  2. Press 9 again until you see 'IMP R02' followed by a reading. This is usually your night (or off-peak) reading.
     

If your smart meter has a green button labelled 'A' (manufactured by 'Landis+Gyr')

A smart meter showing the words ‘Total Act Import’, and a green ‘A’ button to the right of the display.

This is an electricity meter. Press the green button until you see 'Total Act Import'. A reading should appear followed by 'kWh'.

If you have a 2 rate meter (Economy 7), it’ll have a '01' and a '02' reading - one for day, and one for night. You should record both readings. Which number is day and which is night varies from meter to meter.

How you read your 2 rate meter depends on which type it is. It’ll either be:

  • SMETS1 or a Non-SMETS Smart (NSS) meter - these meters are white and have a black panel that runs across the top of the meter where the screen is
  • SMETS2 - these meters are all white

For SMETS1 and NSS meters:

  1. Press the ‘A’ button on your keypad to bring up your readings.
  2. Press ‘A’ to cycle between the 2 readings.

For SMETS2 meters:

  1. Hold down the ‘B’ button on your keypad for 2 seconds to bring up your readings.
  2. Press ‘A’ to cycle between the 2 readings - the higher one will usually be your day reading, and the lower one will be your night reading.

If you've previously been on a free weekend energy tariff, make sure you submit the '01' reading.

If your smart meter has 'A' and 'B' buttons (manufactured by 'Landis+Gyr')

A smart meter showing the words ‘Meter Index’ and a reading of 12345, with a red ‘A’ button and black ‘B’ button.

This meter reading is 12345.

Press the 'A' button until you see 'Credit On', then press it again to show 'Meter Index', and again to show your readings.

For electricity meters, it will show 'kWh'.

For gas meters, it will show 'm3'.

If your smart meter has an 'OK' and a 'return' button (manufactured by 'EDMI')

A smart meter with a display showing a reading of 1234567 and 'Ok' and 'Return' buttons.

This is a SMETS2 electricity meter. 

The ‘return’ button is the one with the arrow pointing up and to the left.

Single rate electricity meters - your meter automatically cycles through different screens. Wait until you see the ‘Active Import’ screen. This is your reading - it will be followed by ‘kWh’.

2 rate (Economy 7) electricity meters - your meter will have an 'R1' and an 'R2' reading. You should record both numbers. Which number is day and which is night varies from meter to meter.

To see your readings:

  1. Press the ‘OK’ button until you get to the screen that says ‘Main Billing’ then press ‘OK’ again - you’ll see the ‘Bill advanced’ screen
  2. Press the ‘OK’ button to bring up your ‘R1’ and ‘R2’ readings

 

If your smart meter has no buttons

A smart meter with a display and no buttons.

Your meter will automatically cycle through different screens.

The number starting with 'R1' followed by 'kWh' is your electricity reading.

If you have a 2 rate meter (sometimes called Economy 7), your meter will have an 'R1' and an 'R2' reading. You should record both numbers. Which number is day and which is night varies from meter to meter. 

If you see a 'T' reading, we don't need this. This stands for 'total' and should be the total of the other two readings.

If you're not sure how to read your meter

If you're ever unsure about how to read your meter, give us a ring on 0300 30 30 635 or email a picture of your meter to help@bulb.co.uk and we'll be able to help.

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