Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Bulb's smart meter roll-out

We're installing smart meters across the country throughout 2020.

Right now, we're inviting people we think are most likely to have a successful installation. This means members in areas with trained engineers and good network coverage. As we get more engineers on board and the network coverage increases, we'll be inviting more people.

You can switch to Bulb if you already have a smart meter with another supplier. At the moment, we can't automatically read another supplier's smart meter if it's a first generation (SMETS1) smart meter. While we're working on ways to fix this, you'll need to submit meter readings manually in the beginning.


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