We offer free support services if you or someone you live with needs help to manage your energy supply. For example, because you:
- are aged 60 or over
- have a child under 5 years old
- have a disability or long term health problem
- have recently experienced a life changing event, such as a bereavement or job loss
Some suppliers call this the 'Priority Services Register'.
Give engineers a codeword
You can provide a codeword for whenever a meter reader or engineer comes to visit you, so you can verify their identity.
Nominate someone to look after your energy for you
You can nominate someone to manage your energy for you. This could be a friend, family member or carer.
Home visits to take meter readings every 3 months
We can send someone to visit your home and take a meter reading once every 3 months. This way you don't need to worry about keeping your bills accurate if you have trouble getting to your meter due to a tricky location or your mobility.
Support during emergencies and power cuts
We work with your local energy network operator to provide extra support that’s right for you. For example, giving you advance notice of planned power cuts, or arranging heating or cooking equipment if you have a power cut.
Statements in accessible formats
We can arrange for statements to be sent:
- by post
- in a large print format
- in braille
Free gas safety checks
We can arrange a free check to make sure all the gas appliances at your home are safe.
You can sign up for free gas safety checks if all of the following apply:
- you haven't had a gas safety check in the last year
- you get certain means-tested benefits
- your household situation qualifies
Get more information from Citizens Advice
Citizens Advice provides more information about getting support from your energy supplier and your rights as an energy consumer.