What support does Bulb offer to vulnerable members?

Bulb is committed to providing a great service to every single one of our members. For those that require assistance, we’re here to help.

For members who are elderly, disabled, chronically sick, have a child under 5, or need extra support to manage their energy supply, there are certain services we provide to make the Bulb experience easier.

Some suppliers call this the 'Priority Services Register'. 

Before you sign up, we'll ask you a few questions to make sure you're eligible. The services are free and include: 

Password security schemes
We can set up a codeword to use whenever a meter reader, someone from the energy distributor in your area or from the National Grid comes to visit you. You can use the codeword with the engineer to check they are who they say they are.

Nominate someone to look after your energy for you
You can nominate someone to manage your energy, maybe a friend, family member or carer. We can set up correspondence mail to go to them as well.

Quarterly visits by a meter reader
We can schedule a meter reader to come and visit you once every 3 months if you have trouble getting to your meter due to a tricky location or your own mobility. This way you don't need to worry about keeping your bills accurate if you can't read your meter regularly.

Advance notification of disruption to supply
Occasionally the National Grid and other distributors need to turn off energy to perform maintenance. If you operate vital medical equipment in your home it's important that you let us know, so we can make sure your network operator is aware. They will then give you more notice than usual if they're planning maintenance.

Extra measures in case of an emergency
We can put special arrangements in place for communication in the case of an emergency if you operate vital medical equipment in your home. 

Member support by text for hearing impairment
If you have hearing difficulties let us know, and we get in contact by email.

Communications for the visually impaired
If you are visually impaired, we can arrange to have one of the team contact you once a statement or piece of correspondence is sent to you. We'll read the information out to you over the phone.

Large print statements and communications
We can also arrange for statements to be sent in a larger print format.

Check your eligibility and register for these services

  • By phone: 0300 30 30 635
    Monday to Friday, 9am to 6pm. 
  • By email help@bulb.co.uk 

 Get more information from Citizens Advice

Citizen's Advice provides more information on the Priority Services Register and your rights as an energy consumer.


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