Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What if I have a gas leak?

If you think you have a gas leak, the first thing you should do is make yourself safe. Turn off your gas, at the meter if possible, and then call the National Gas Service Emergency Line on 0800 111 999.

To stay safe:

  • Don't smoke
  • Don't light matches or cigarette lighters
  • Don't turn light switches or anything electrical on or off, including using mobile phones
  • Put out any naked flames such as candles
  • Open all the doors and windows
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