How can I contact Bulb?

Just a note: Your Bulb account is the fastest way to manage your energy, from changing payment details to submitting meter readings. This article describes everything you can do in your Bulb account

There are several ways you can contact Bulb. Find the one that's right for you. 

For general questions 

You'll likely find what you need in our Help Centre, which covers everything from reading meters and referral credit to switch objections and smart meters.

You can also swing by the Bulb community forum where members answer each other's questions. 

For specific problems

If you can't find your answer in the Help Centre or in our community, send us an email at

For problems that require speaking to someone

For the fastest response, the best time to contact us is from Wednesday to Friday, 10am to 12pm, and 3pm to 6pm

Click "By chat" at the bottom of the Help Centre homepage.

You can call us on 0300 30 30 635. We may record your calls for training or quality purposes. 

Our Helpdesk is open Monday to Friday, 9am to 6pm.

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