Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

Cancelling your switch to Bulb

Whilst we hate goodbyes, we make it super easy for you to cancel your switch.

If you’re in the first 14 days of your switch, otherwise known as the cooling-off period, you can cancel your switch in your Bulb account.

If the cooling-off period has finished, we’ll start supplying you on your switch date, but you can leave us for another supplier at any time after this.

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