Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What to do when you're moving house

Head to your Bulb account to tell us you're moving out of your home. 

You can do this in your Bulb account by clicking 'Move out'. We'll ask when you’re moving out, and for final meter readings within 5 days of this date.

Once you’ve done this, we’ll send your final bill within 4 to 6 weeks. Don’t cancel your Direct Debit during this time. If you have credit in your account, we’ll refund this to your bank account, and if you’re in debit we’ll need one last payment.

To take Bulb to your new home, sign up with your new details

If you want your new home to be supplied with renewable energy, then joining Bulb again is easy. Just head to the sign-up page and let us know your new details.

If you haven’t already, you’ll need to let the current energy supplier know that you’ve recently moved in, so they can charge you for the energy you’ve used so far.

If you don’t know who supplies your home, you can phone your electricity distribution company or use Find My Supplier to find out who supplies your home with gas.





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