The Warm Home Discount

Warm Home Discount applications are closed for winter 2020 to 2021. We’ll announce details of the scheme for 2021 to 2022 in the spring.

The Warm Home Discount could help pay for your energy

You could get £140 towards your electricity bill under the Warm Home Discount Scheme.

There are 2 ways you can qualify:

  • in the 'core group' - you don't need to apply
  • in the 'broader group' - we’ll announce details of the scheme for winter 2021 to 2022 in the spring

The core group

You can get the Warm Home Discount for winter 2020 to 2021 as part of the core group if, on 5 July 2020, both of the following applied to you: 

  • you were a Bulb member
  • you were getting the Guaranteed Credit element of Pension Credit

You’ll get the £140 discount by 31 March 2021. 

If the Department of Work and Pensions (DWP) didn’t send you a letter between October and December 2020, or if you’re not sure if you qualify as part if the core group, call the DWP’s Warm Home Discount helpline on 0800 731 0214 (Monday to Friday, 8am to 6pm). 

How you’ll get paid in the core group

If you pay for your energy monthly by Direct Debit, we’ll add the discount as credit to your Bulb account.

If you top up your meters with a key or card, we’ll send you a Post Office voucher, with instructions on how to collect the credit and add it to your meter.

If you have smart top up (prepay) meters that you top up with an app or online, you’ll get the discount as credit on your meters. 

If you leave Bulb before 31 March 2021, you’ll get the discount from Wise. They’ll send you an email telling you how to get it. Find out more about Wise.

The broader group

If you're on a low income and receive certain benefits, you may qualify for the broader group with Bulb.

Applications for winter 2020 to 2021 are now closed. We’ll announce details of the scheme for 2021 to 2022 in the spring.

Find out about the eligibility criteria for the broader group for winter 2020 to 2021.

 

How you'll get paid in the broader group

If your application is approved, you’ll get the £140 discount by 31 March 2021. 

We might need to ask you for more evidence before approving your application - we’ll let you know soon if we need this. 

If you leave Bulb before 31 March 2021, you won’t get the discount.

If you pay for your energy monthly by Direct Debit, we’ll add the discount as credit to your Bulb account.

If you top up your meters with a key or card, we’ll send you a Post Office voucher, with instructions on how to collect the credit and add it to your meter.

If you have smart top up (prepay) meters that you top up with an app or online, you’ll get the discount as credit on your meters. 

About your documents

We understand that the information in your documents is sensitive, so we store it on a secure database. We’ll delete all the documents 6 months after the scheme ends for 2020 to 2021.

If you sent us proof of your eligibility by post and you asked for the documents to be returned, we’ll return them to you after 31 March 2021. 

Why we ask for documents 

When you apply for the Warm Home Discount, you'll be asked to submit proof of your eligibility, such as a letter showing you get one of the qualifying benefits, or the birth certificate of the child you're responsible for.

Ofgem asks us to get proof of eligibility under the broader group criteria. Our criteria include a wide range of benefits to make it easier for our members to provide proof that they're eligible.

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