The Warm Home Discount

June 2021 update: Applications for the Warm Home Discount are currently closed. If you register your interest, we'll send you an email to let you know when they open for 2021 to 2022.

The Warm Home Discount could help pay for your energy

You could get £140 towards your electricity bill under the Warm Home Discount Scheme.

There are 2 ways you can qualify:

The core group

You can get the Warm Home Discount for winter 2021 to 2022 as part of the core group if, on 4 July 2021, both of the following apply to you: 

  • you were a Bulb member
  • you were getting the Guaranteed Credit element of Pension Credit on or before 4 July 2021

You’ll get the £140 discount by 31 March 2022. 

If the Department of Work and Pensions (DWP) doesn’t send you a letter between October and December 2021, or if you’re not sure if you qualify as part if the core group, call the DWP’s Warm Home Discount helpline on 0800 731 0214 (Monday to Friday, 8am to 6pm). 

How you’ll get paid in the core group

If you pay for your energy monthly by Direct Debit, we’ll add the discount as credit to your Bulb account.

If you top up your meters with a key or card, we’ll send you a Post Office voucher, with instructions on how to collect the credit and add it to your meter.

If you have smart top up (prepay) meters that you top up with an app or online, you’ll get the discount as credit on your meters. 

If you leave Bulb before 31 March 2022, you’ll get the discount from Wise. They’ll send you an email telling you how to get it. Find out more about Wise.

The broader group

If you're on a low income and receive certain benefits, you may qualify for the broader group with Bulb.

We’ll email you once applications open for 2021 to 2022. Please be aware our eligibility criteria may differ slightly from 2020/21. We’ll let you know about any changes in our email.

Find out about the eligibility criteria for the broader group for winter 2020 to 2021.

 

How you'll get paid in the broader group

If your application is approved, you’ll get the £140 discount by 31 March 2022. 

We might need to ask you for more evidence before approving your application - we’ll let you know soon if we need this. 

If you leave Bulb before 31 March 2022, you won’t get the discount.

If you pay for your energy monthly by Direct Debit, we’ll add the discount as credit to your Bulb account.

If you top up your meters with a key or card, we’ll send you a Post Office voucher, with instructions on how to collect the credit and add it to your meter.

If you have smart top up (prepay) meters that you top up with an app or online, you’ll get the discount as credit on your meters. 

About your documents

We understand that the information in your documents is sensitive, so we store it on a secure database. We’ll delete all the documents 6 months after the scheme ends for 2021 to 2022. 

Why we ask for documents 

When you apply for the Warm Home Discount, you'll be asked to submit proof of your eligibility, such as a letter showing you get one of the qualifying benefits.

Ofgem asks us to get proof of eligibility under the broader group criteria. Our criteria include a wide range of benefits to make it easier for our members to provide proof that they're eligible.

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