Ofgem (the Office of Gas and Electricity Markets) regulates the UK's gas and electricity markets and protects the interests of current and future energy consumers.
It does this by:
- controlling tariffs and pricing
- promoting fair competition within the industry
- making sure the supply going into people's houses is secure
- helping suppliers reduce their environmental damage
- ensuring that suppliers meet the needs of vulnerable consumers
- tracking performance, including the number and type of complaints, for each supplier
Being regulated by Ofgem means that we comply with their regulations and standards to make the energy industry a better and fairer place for consumers.