If your account is in credit by more than your monthly payment amount you can email firstname.lastname@example.org to ask for a refund.
If you prefer, you can use your credit to pay for your energy, by lowering your monthly payment amount in your Bulb account - we'll suggest a new payment amount that will let you use up your credit over time.
Make sure we have recent meter readings. If we don’t, your Bulb account balance may not show how much energy you’ve actually used. Submit a reading before getting in touch.
We take payments for the month ahead. So you should always have a month’s worth of credit in your Bulb account to cover next month’s statement.
Everyone tends to use more energy in winter. Your equal payments have been averaged to build credit in the summer to see you through colder months.
If you've recently changed payment methods, wait until a payment has been taken from your new one before requesting a refund.