If your account is in credit by more than your monthly payment amount you can email email@example.com to ask for a refund.
If you prefer, you can use your credit to pay for your energy, by lowering your monthly payment amount in your Bulb account - we'll suggest a new payment amount that will let you use up your credit over time.
Before we can give you a refund, you'll need to make sure your account has each of the following:
A recent meter reading
Submit a reading before you get in touch. If we don’t have a recent reading, your Bulb account balance may not show how much energy you’ve actually used.
A month's worth of credit
We take payments for the month ahead. So you should always have a month’s worth of credit in your Bulb account to cover next month’s statement.
A regular payment method
If you've recently changed payment methods, wait until a payment has been taken from your new one before requesting a refund.