How can I withdraw credit from my account?

If your account is in credit, email to ask for a refund. It’s worth checking a few things first.

Have you sent us recent meter readings? If not, your Bulb account balance may not show how much energy you’ve actually used. Please submit readings and then get in touch.

We take payments for the month ahead. So you should always have a month’s worth of credit in your Bulb Account to cover next month’s statement.

In winter you might want to keep more than a month’s credit to see you through the colder months.

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