We take payments in advance. Every month you make a payment to Bulb, which enters your account as credit.
When you start with Bulb your payment date is the same as when your switch went through, and for every month after that. You can change your payment date in your Bulb Account. Go to Payments & statements, then Payment settings.
At the end of every month, we send you a statement based on meter readings. We’ll either use a reading you’ve submitted or an estimated reading. The estimated reading is based on past energy usage at the property.
The statement shows the amount and cost of energy you’ve used for the month that has just passed. For the most accurate statements, submit your meter readings two days before your payment date.
If you use less energy than your monthly payment, your Bulb account will be in credit. If you use more energy than the monthly payment, your Bulb account will go into debit.
If your account is in credit you can request a credit refund.
If you see you're building up debit, you can make a top-up payment.
What does credit or debit mean?
If you've used less energy than your payment amount, your account will be in credit. Using more puts your account in debit. You can think of it like an Oyster card that you top up each month. This is balanced for the year, allowing you to build credit in the warmer months for when you use more energy during winter.
What should I do if I'm in debit?
If you're in debit you may want to change your monthly payment amount. You can do this on your Bulb Account where you'll see suggested payment amounts in Payments & statements. You can also make a one time top-up payment.