We take payments in advance. Every month you make a payment to Bulb, which enters your account as credit.
To start with, your payment date is the monthly anniversary of your switch to us. You can change when you pay us here.
At the end of every month, we send you a statement based on meter readings. These come from you if you’ve sent us some. If you haven’t managed to, don’t worry, we’ll estimate. The statement shows how much energy you’ve used, and how much it cost, for the month just gone.
If you use less energy than the monthly payment, your Bulb account will be in credit. If you use more energy than the monthly payment, your Bulb account will go into debit.
Each month, we’ll only take your monthly payment amount from your bank account.
If you see you're building up credit, see how to ask for a refund here.
If you see you're building up debit, you can make a top-up payment.