Payments and statements

Payments

We take payments in advance. Every month you make a payment to Bulb, which enters your account as credit.

When you start with Bulb your payment date is the same as when your switch went through. You can change your payment date in your Bulb account. Go to 'Payments & statements', then 'Payment settings'.

Statements

At the end of every month, we send you a statement based on meter readings. We’ll either use a reading you’ve submitted or an estimated reading. The estimated reading is given to us, and is based on past energy usage at the property.

The statement shows the amount and cost of energy you’ve used for the month that has just passed. For the most accurate statements, submit your meter readings 1 to 3 days before your payment date.

Credit and debit

If you use less energy than your monthly payment, your Bulb account will be in credit. You can build credit in the warmer months for when you use more energy during winter.

If you tend to use more energy than the monthly payment, your Bulb account can go into debit.

If your account is in credit you can request a credit refund.

If you see you're building up debit, you can make a top-up payment.

What should I do if I'm in debit?

If you're in debit you may want to change your monthly payment amount. You can do this on your Bulb account, where you'll see a suggested payment amount in 'Payments & statements'. You can also make a one time top-up payment to get your account back on track.

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