Help if you're struggling to pay

If you’re having difficulty paying your gas or electricity bill, please contact us as soon as possible on 0300 30 30 635 so we can discuss how we might be able to help you.

Ways we can help

Once you’ve told us you’re having difficulties we may be able to offer solutions, including:

  • Agreeing a more convenient payment method
  • Agreeing a payment plan based on what you can afford
  • Advice on how to reduce how much energy you use to reduce your bills

Where can I get independent advice and help with energy debt?

There are various places you can ask for help and advice on energy debt. We’ve listed some of them here:

Citizens Advice
Telephone: 08454 04 05 06

StepChange Debt Charity
Telephone: 0800 138 1111

Energy Supply Ombudsman
Telephone: 0330 440 1624
Textphone: 0330 440 1600

National Debtline
Telephone: 0808 808 4000

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