Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What if I’m on holiday and can’t send meter readings?

If you’re currently switching to Bulb

You have a ten day window to submit an opening meter reading to Bulb, which is five days before the switch date and five days after. If you’re away during that time, we’ll use an estimated reading based on the last readings you gave your current supplier.

If you’re a current Bulb member

We calculate your usage based on an estimated reading whenever we don’t have a recent meter reading.

After you submit your first readings, we ask for meter readings every three months. This ensures your estimate is accurate. Ideally, you would submit a meter reading every month, two days before your payment date.

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