What if I’m on holiday and can’t send meter readings?

You can submit opening meter readings up to 5 days before or after your supply start date. If you’re away over all this time, don’t worry, we’ll use estimates based on the last readings you gave to your current supplier. Making sure your current supplier has a recent reading will help make these estimates accurate.

After you submit your first readings, if you can’t manage monthly meter readings, don’t worry. We’ll use estimated readings instead. Your statements will catch up when you’re able to give us some.

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