Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What should I do if I submitted the wrong meter readings?

You can email the correct readings to, or attach a photo of your meter if you’re not sure.

You can also phone us on 0300 30 30 635 or use our online chat on our help page at

We’ll make the change for you and send a confirmation email as soon as it’s done.

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