Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I get help to read my meters?

For members who are elderly, disabled, chronically sick, or otherwise need an extra hand we can organise for regular meter readings to be taken by a trained engineer. Give us a call on 0300 30 30 635 so that we can set that up.

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