What to do if my old supplier’s final reads don’t match Bulb’s opening readings?

Please email a picture of your meters to help@bulb.co.uk so we can double check your meter reading.

If there's a problem, we'll get in touch with your old supplier to make sure we are using the same reading. It could take 1-2 weeks for your old supplier to make a decision on this.

What's going on?

When you switch to Bulb, we ask you to submit meter readings close to your switch date. The reads go through an industry body to be validated. If they’re rejected - usually because your readings are much lower or higher than what is expected - an estimate will be used. This may be why your readings are different to what you expect, or from one supplier to another. With a picture of your readings, we can sort this out no problem.

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