What to do if your old supplier’s final meter readings don’t match our opening readings

Please email a recent picture of your meters to help@bulb.co.uk, with a short description of the problem. The display and meter serial number should be clearly visible. We’ll then compare that to the readings you gave us.  

If there's a problem, we'll get in touch with your old supplier to make sure we are using the same reading. It could take a few weeks for them to make a decision.

What’s actually happening

When you switch to Bulb, we ask you to submit meter readings close to your switch date.

The readings go to an independent regulator to be checked. If they’re rejected, usually because your readings are much lower or higher than what is expected, an estimate will be used.

This can lead to your readings being different to what you submitted. When you send us a picture, we’ll look to sort this out for you. Depending on how different the meter readings are, your old supplier and Bulb could agree to change our records. If the estimated reading is considered close enough to your actual reading, as decided by independent regulator, it will remain as it is.

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