What's going on?
When your previous supplier objects to your switch to us, they've stopped the switch from going ahead. This could be for a variety of reasons. They might think that you owe them money, or maybe the national energy database has incorrect information for your address. To protect your personal data, we're not told why your supplier objects to a switch.
An objection happens within the first 10 days of the switch process. We’ll send you an email to let you know this has happened. We'll also ask for a bill from your current supplier or photos of your meter.
What can I do?
1) We'll email you as soon as we know your current supplier has objected to your switch. Send us a bill from your current supplier or photos of your meter.
2) Get in touch with your current supplier and find out why they have objected to your switch.
(If you've just moved into a property and don't know who your supplier is you can find out here)
3) Log in to your online account here to tell us you've resolved the problem. We’ll then reapply to switch you to Bulb as soon as we can.