What's going on?
When your previous supplier objects to your switch to us, they've stopped the switch from going ahead. This could be for a variety of reasons - they might think that you owe them money, or because the national energy database has incorrect information for your address. However, for your data protection, we are not told why.
If your current supplier objects, this will happen within the first 10 days of your switch. We’ll send you an email to let you know and ask for a bill from your current supplier or pictures of your meter.
What can I do?
1) We'll email you as soon as we know your current supplier has objected to your switch. Send us a bill from your current supplier or pictures of your meter.
2) Get in touch with your current supplier and find out why they have objected to your switch.
(If you've just moved into a property and don't know who your supplier is you can find out here)
3) Let us know when it’s been resolved by emailing us at firstname.lastname@example.org. We’ll then reapply to switch you to Bulb as soon as we can.