Why is my old supplier still charging me?

At Bulb, we take payments at the start of your billing period, whereas other suppliers take it at the end.

So when you switch you may find yourself making two energy payments in one month. One for the energy you used with your old supplier, and one payment in advance for the energy you’ll use in the coming month with Bulb.

Don’t worry, this isn’t you paying for energy twice. And you’ll receive a final bill from your old supplier within 6 weeks.

If your old supplier is still taking payments and it’s been longer than 6 weeks, we’d suggest getting in touch with them. You can also cancel your Direct Debit if you think you’re being incorrectly billed.

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