Why is my old supplier still charging me?

At Bulb, we take payments at the start of your billing period, whereas other suppliers usually take it at the end.

So when you switch, you may find yourself making 2 energy payments in your first month:

  • one payment for the energy you used with your old supplier
  • one payment in advance for the energy you’ll use in the coming month with Bulb

Don’t worry, you're not paying for your energy twice. And you’ll receive a final bill from your old supplier within 6 weeks of leaving them.

If your old supplier is still taking payments and it’s been longer than 6 weeks, we’d suggest getting in touch with them. You can also cancel your Direct Debit if you think you’re being incorrectly billed.

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