At Bulb, we take payments at the start of your billing period, whereas other suppliers usually take it at the end.
So when you switch, you may find yourself making 2 energy payments in your first month:
- one payment for the energy you used with your old supplier
- one payment in advance for the energy you’ll use in the coming month with Bulb
Don’t worry, you're not paying for your energy twice. And you’ll receive a final bill from your old supplier within 6 weeks of leaving them.
If your old supplier is still taking payments and it’s been longer than 6 weeks, we’d suggest getting in touch with them. You can also cancel your Direct Debit if you think you’re being incorrectly billed.