Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

How safe is my smart meter?

Smart meters use radio waves to send meter readings to your energy supplier, and these radio waves don’t pose a risk to your health.

All smart meters have to meet strict health and safety standards. Read more about smart meters and health at GOV.UK.

If you want to replace your smart meter

We can replace your smart meters with non-smart meters. 

This costs £120 per meter, unless you provide a signed doctor's note explaining how your health has been affected, in which case we'll cover the cost.

Smart meter data

Smart meter readings are sent over a mobile or radio wide area network (WAN), and data is sent to your home over a secure wireless home area network (HAN). Both networks have been built so the data you send and receive is always secure.


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