Your smart meter data: how Bulb handles it, and who we'll share it with

We follow industry guidelines on how to handle your smart meter data, including what information we get from your smart meters, and who we share that information with.

We receive automatic readings from your smart meter

Your smart meter takes automatic readings and sends these to your Bulb account. If you pay for your energy monthly by Direct Debit, we use these readings to understand how much energy you’ve used, and accurately calculate how much that energy costs. You’ll see the cost of your energy in your monthly statement and your Bulb account.

In addition, anonymised smart meter data helps us manage the energy of all our members. By combining member data, we’re able to calculate how much energy is used collectively. This helps us forecast demand more accurately and make smarter decisions when buying your energy.

We do not receive information from your In-Home Display (IHD)

An In-Home Display is the small, portable screen you’re offered when your smart meter is installed. When it’s plugged in, it wirelessly connects to your smart meters and shows how much energy you’re using in ‘real time’. It updates every 30 minutes for gas and roughly every 10 seconds for electricity. Bulb does not have access to the live information displayed on your IHD.

Energy UK has shared a guide to your rights and choices

Energy UK, the trade association representing the UK energy sector, has worked with its members and Citizens Advice to produce a smart meter data guide (PDF) outlining your rights and choices over the data we collect and how we use it.

The guide gives you a clear overview of what your supplier can do with your smart data and your rights as a consumer.

You can choose how often your smart meter takes readings

You can choose how often your smart meter takes readings by changing your settings in your Bulb account, or in the app. More frequent readings give you access to more detailed information in your Bulb account.

When we'll share your smart meter data

We will only share your smart meter data with the following organisations if necessary:

  • energy industry partners - these are the people that help us deliver energy to your home
  • market regulators - we’ll do this when regulations require us to
  • law enforcement bodies - if necessary to protect against fraud or aid criminal investigations

The only data we receive from your smart meter, and the data we’ll be sharing if necessary, are your meter readings, supply numbers and meter serial number. No personal information will be shared.

If we ever need to share your data with anyone else, we’ll contact you to let you know.


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