Choosing how often your smart meter sends readings

Your smart meter can take readings:

  • every half hour
  • once a day
  • once a month 

To see the most detail about your usage in the Bulb app, we recommend your smart meter takes readings every half hour.

When we install your smart meter, or switch your meter from another supplier, we’ll set your meter reading frequency for you. If we did this:

  • before 4 July 2020, your meter will take monthly readings
  • on or after 4 July 2020, your meter will take daily readings

If you’ve updated your preference since you switched, or you chose your preference when you booked your smart meter, this has already been saved.

Changing your settings in your Bulb account

To change your meter reading frequency, go to the meter settings page in your Bulb account. 

It’ll ask how often you’d like your smart meter to take readings. Scroll down until you see the 3 frequency options listed. These are:

  • Every half hour (recommended)
  • Once a day
  • Once a month

Choose your preferred option and click ‘Save setting’. Once you’ve saved your setting, you’ll see a confirmation screen. Click ‘Done’.

It can take a few days to update your account settings.

Changing your settings in the Bulb app

If you’re updating your settings in the app, tap ‘Account’ in the bottom right corner of your device. 

Scroll to ‘Smart meter readings’ and tap on the link that says ‘Change reading frequency’.

A screenshot of the account section in the Bulb app, focusing on the tile that says 'smart meter readings'

You’ll be asked how often you want your smart meter to take readings. Scroll down until you reach the list of 3 options:

  • Every half hour (recommended)
  • Once a day
  • Once a month

A line graph showing half-hourly energy usage above 3 buttons that say 'every half hour', 'once a day', and 'once a month'

Select the option you’d prefer and tap ‘Save settings’.

Once you’ve chosen your preference, you’ll see a confirmation screen. Tap ‘Done’.

 

We may need to take a meter reading outside of the agreed times

We’ll only ever do this:

  • to close your account when you’re moving out of your property
  • to close your account when you’re switching away
  • when you contact us requesting a meter reading
  • if we need it to help us diagnose or fix a problem with your meter or your tariff
  • if you ask us to change your tariff


Finding out more about your data rights

To read more about smart data usage, Energy UK have created a ‘Smart meter data guide’. This explains what your supplier can do with your smart data and your rights as a consumer.

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