Can I choose how often Bulb receives my smart meter readings?

You can choose to send readings to us once every half hour, once a day or once a month. We’ll need a meter reading at least once a month so we can send you accurate statements.

By default, we'll take a reading from your smart meter once a month, unless you've signed up to our smart tariff beta.

If you want to change how often Bulb receives your meter readings, let us know by emailing privacy@bulb.co.uk

We may need to take a meter reading outside of the agreed times:

  • to close your account when you’re moving out of your property
  • to close your account when you’re switching away
  • when you contact us requesting a meter reading

To read more about smart data usage, Energy UK have created a ‘Smart meter data guide’. This explains what your supplier can do with your smart data and your rights as a consumer.

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