Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Choosing how often your smart meter sends readings

You can choose to send readings to us once every half hour, once a day or once a month. We’ll need a meter reading at least once a month so we can send you accurate statements.

By default, we'll take a reading from your smart meter once a month, unless you've signed up to our smart tariff beta.

You can change how often your meter sends readings at any time in your Bulb account.

We may need to take a meter reading outside of the agreed times:

  • to close your account when you’re moving out of your property
  • to close your account when you’re switching away
  • when you contact us requesting a meter reading

To read more about smart data usage, Energy UK have created a ‘Smart meter data guide’. This explains what your supplier can do with your smart data and your rights as a consumer.

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