Whether you’ve moved out of your home, or into a new one with a prepayment meter, it’s important to get in touch with us.
I'm leaving a home with a prepayment meter
When you move out, let us know. We’ll ask for some meter readings and check all your account details are correct. This will help us bill you to the right dates. You’ll also be able to take Bulb with you to your new home.
If you have debt on your prepayment meter we’ll let you know how to manage this, whether it be in monthly instalments, a one-off payment or moving it to your new account.
I've just moved into a home with a prepayment meter
If you have just moved into your new home and there is a prepayment meter, get in touch so we can get your account set up.
There may be debt on the account from the previous occupier that you won’t need to pay for. We’ll remove this for you.
We’ll explain how prepayment meters work, check you have everything you need to top up and send you a welcome pack to log in to your Bulb Account.
If you’ve moved in and haven’t got a key to top up your meter, you can follow this article.