What should I do if I’m moving out of or into a home with prepayment meters?

Whether you’ve moved out of your home, or into a new one with a prepayment meter, it’s important to get in touch with us. You can call us Monday to Friday, 9AM to 6PM, on 0300 30 30 635. Or you can email us at help@bulb.co.uk.

I'm leaving a home with a prepayment meter

When you move out, let us know. We’ll ask for some meter readings and check all your account details are correct. This will help us bill you for the right dates. You’ll also be able to take Bulb with you to your new home.

If you have debt on your prepayment meter we’ll let you know how to manage this, whether it be in monthly instalments, a one-off payment or moving it to your new account.  

I've just moved into a home with a prepayment meter

If you have just moved into your new home and there is a prepayment meter, get in touch so we can get your account set up.

There may be debt on the account from the previous occupier that you won’t need to pay for. We’ll remove this for you.

We’ll explain how prepayment meters work, check you have everything you need to top up and send you a welcome pack to sign in to your Bulb Account.

If you’ve moved in and haven’t got a key or card to top up your meter, get in touch with us.

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