If you’ve lost your top-up key or card get in touch with us on 0300 30 30 635 or by email at email@example.com. We can get you a new one sent out in 3-5 working days.
Prepay gas meters can remember the last two cards that were used to top up. If you’ve still got your old card you can use this top-up, even after you have used your first Bulb card.
With electricity keys, only one can be remembered so you won't be able to use a different key.
If you have used your emergency credit or you're about to run out, we can get one to you the same or next day. If you're not sure how to activate your emergency credit have a look at this guide.