How do I activate my emergency credit?

You can use your emergency credit when you can't top up before your credit will run out. This will give you £5 of credit for electricity or £10 credit for gas. You’ll have to pay this back next time you top up.

Each meter has a different way to activate the credit. Just find your meter below and follow the instructions.


If your meter has a blue button

 A top-up meter with a blue button on the top right.

When your meter has less than £1 of credit put in your prepayment key. The meter will activate the emergency credit automatically. You should see an “E” on the left side of the display.


If your meter has a green button

   A top-up meter with a green button on the top right.

Put in your electricity key. Press the ‘B’ button until you see a screen that has ‘EmCr’ on it.

Press the ‘B’ button again to activate the emergency credit.

 

If your meter has a keypad

A top-up meter with a keypad, an ‘A’ button on the bottom left and ‘B’ button on the bottom right.

When your meter has less than £2 credit put in your electricity key. ‘EC offered’ will appear on the display. Press the ‘A’ button to activate the emergency credit.

If ‘EC offered’ doesn’t appear on the display, press the number 7. It should show up then.

 

If your meter has an A and B button

 A top-up meter with an ‘A’ button above a ‘B’ button.

 A top-up meter with an ‘A’ button to the left of a ‘B’ button.

When your meter has less than £2 credit put in your gas card. The display will show ‘EmCr Available’.

Press the red button until ‘Accept EmCr’ appears on the display. Then press the ‘B’ button twice to activate the emergency credit.

Your remaining emergency credit amount will now show on the first display.

 

 

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