How do I start using my Bulb prepayment key or card?

How to use your electricity prepayment key

  1. Use up all the credit on your meter before you plug in your new key
    This is important, otherwise your new key will wipe your existing credit.

  2. Plug your Bulb key into the meter and wait for 60 seconds
    This will register your key. Once that’s done, we’ll be your official supplier of green electricity.

  3. Top up at your nearest Paypoint, Payzone or Post Office
    Find your nearest Paypoint
    Find your nearest Payzone

  4. After topping up, plug your Bulb key back into your meter and wait for 5 seconds
    This transfers your credit from the key to your meter.

How to use your gas prepayment card

  1. Plug the new card into your meter and wait 60 seconds
    Make sure the gold chip on your gas card is facing up. This will register your card. Once that’s done, we’ll be your official supplier of renewable gas. Plugging in your new card won’t wipe any credit you already have on the meter. 

  2. Top up at your nearest Paypoint or Payzone
    Find your nearest Paypoint
    Find your nearest Payzone
  3. After topping up, insert the card back into your meter and press the red ‘A’ button
    This transfers your credit from the card to your meter.

TIP: Don’t throw your old card away. If you lose your new card and need to top up, you can use your old card until you get a replacement from us.

If you’re having trouble with your prepayment meter, check our troubleshooting guide.

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