How do I use my prepayment key for the first time?

Once you’ve received your Bulb electricity key or gas card, we suggest you use your remaining credit, otherwise, you could lose any money left on the meter.

After there's no remaining credit on the meter, insert your new Bulb key/card into the slot for 60 seconds, or until you hear a beep. Your meter will now recognise the new key or card.

Now you can take your key/card to anywhere you see a Paypoint or Payzone sign to top-up. To find your closest Paypoint type your postcode in here.

We’ll send you out a prepaid envelope if you’d like us to recycle your old card.

If you have trouble transferring credit from your key/card into the meter, this article may help

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