What should I do if my prepayment credit is about to run out?

It’s always best to top up your prepayment meter frequently to make sure you always have gas and electricity in your home.

If you can't get to your local store before the credit runs out you can activate emergency credit on the meter. For electricity, you will have £5 emergency credit and for gas, you will have £10. 

You’ll need to pay this back with your next top-up but it can be really helpful for getting out of sticky situations.

Prepayment meters come in different shapes and sizes so we’ve made this handy guide to help with reading your meter.

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