How do I read my prepayment meter?

From time to time, we may need you to read your meter. If we do, this helpful guide will tell you how to do exactly that.

A couple of noteworthy points:

  • We don't need any numbers in red or after a decimal place
  • Debt on a prepay meter may be spread across multiple screens, so it’s worth checking them all if necessary
  • Gas debt = debt built up from gas use
  • 'Owed' debt = debt built up from the meter's daily standing charge and any emergency credit used


Electricity (Blue Button Meter)


Press the blue button to switch through the different screens. There are several screens to get through, each with a letter on the left-hand side.

A - The current credit amount on your electricity meter

B - Test screen (if off-supply, shows the top-up amount required to turn the electric back on)

C - Time and rate in use

D - Date and rate in use

E - Total credit 

F - Standing charge and debt collection amount

G - Total units used (ever)

H - The current meter reading

I - Price per unit

J - If you have a two-rate meter, this is your rate 2 reading

K - Price per unit rate 2 (if you have a two-rate meter)

Put the key in the meter to see the last three screens:

R - Emergency credit limit

S - Total debt amount on the meter

T - Debt recovery rate (how much you're paying back a week)



Gas (A and B button Meter)


The first three screens on your gas meter can be accessed by inserting your card and cycling through with the red A button.

They'll show you:

1 - Credit screen - The current credit on your meter
2 - 'OWED' screen - Arrears for unpaid emergency credit and service charges
3 - Meter Index - Your current meter reading

To get to the other screens on your meter, take your card out and press and hold A until you hear a beep (you may have to wake up your meter screen by pressing A once before this).

Press the red A button to scroll through the display screens.

The screens will show you:

0 - Most recent top up onto meter

1 - Last amount taken for debt

2 - Last amount taken for emergency credit

3 - Last amount taken for gas use 

^(screens 1,2 & 3 will equal screen 0)

9 or 10 - Gas unit price

17 - Standing charge rate

21 - Emergency credit threshold (when your credit amount on the drops to this level, you'll be offered emergency credit to use) - £1.00 for gas, £1.00 for electricity

22 - Emergency credit (the amount of emergency credit you can use)

23 - Gas allocation rate (the percentage of credit you can use for gas if you have debt on the meter). Bulb sets this at 70%

24 - Gas debt recovery rate

25 - Minimum weekly gas debt repayment

26 - Maximum weekly gas debt repayment

To see these next screens, insert the gas card:

27 - Total gas debt on the meter

28 - Non-gas debt recovery rate

29 - Minimum weekly non-gas debt repayment

30 - Maximum weekly non-gas debt repayment

31 - Total non-gas debt on the meter 

33 - Last credit adjustment (money added to a meter via a code)


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