How do I read my prepayment meter?

We may need you to send us meter readings from time to time.

Meters come in all shapes and sizes. If you need a hand reading your prepayment meter, including smart meters, you can read our guide below.

We don't need anything in red or after a decimal place.

You will be able to read your meter without the key/card being inserted but you’ll need to pop this in to access screens like emergency credit. If you lose your key or card get in touch with us and we’ll get another one sent out in 3-5 working days.

Just look for the image that matches your meter best to find out how to read it.


Single rate Meter

Meter reading is 07220. Write down the numbers from left to right.


Two-rate Meter

We need both meter readings 56310, 27347. For both top and bottom rows, write down the numbers shown left to right.


Blue Button Meter


Press the blue button to scroll through different screens.  You won't need to have the key in your meter to see most screens but you will need to insert your key for emergency credit or debt information.

You will scroll through a few different displays with a letter on the left-hand side.

A - shows you the current credit on your electricity meter.

H - This screen shows you the current meter reading.

J - If you have a two-rate meter, this screen will show your second-rate reading.


Green button Meter


This Is the electricity meter, press the green button until you see ‘TOTAL ACT IMPORT’ and a reading appears followed by KWH, this is your electricity reading.


A and B button Meter


Meter Reading is 12345. Press the red button until you see ‘Prepay ON' followed by 'METER INDEX' and then readings. For the electricity meters, it will show 'kWH' and for gas meters, it will show 'm3'.


Keypad Meter


For electricity meters, press 9 on the keypad until you see 'IMP KWH' and a reading with 'kWh' on the side, this is your electricity reading. For gas meters, you will see 'VOLUME' and a reading with 'm3' on the side, this is your gas reading.

For economy 7 electricity meters, the readings can be listed as Rate 1 and 2, or Rate 1 and Rate 4. There's no simple rule to follow to know which rate is Day or Night - this is different for different kinds of meters. The information for your meter may be written on the meter itself or it may say Low (Night) and Normal (Day) next to the readings.

To obtain both reading, press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Press 6 again until you see 'IMP R02' followed by 8 digits. Some meters only display day readings during the day, and night readings during the night period.

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