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How do I read my prepayment meter?

From time to time, we may need you to read your meter. If we do, this helpful guide will tell you how to do exactly that.

A couple of noteworthy points:

  • We don't need any numbers in red or after a decimal place
  • Debt on a prepay meter may be spread across multiple screens, so it’s worth checking them all if necessary
  • Gas debt = debt built up from gas use
  • 'Owed' debt = debt built up from the meter's daily standing charge and any emergency credit used


Electricity (Blue Button Meter)

A top-up electricity meter with a blue button on the top right.

Press the blue button to switch through the different screens. There are several screens to get through, each with a letter on the left-hand side.

A - The current credit amount on your electricity meter

B - Test screen (if off-supply, shows the top-up amount required to turn the electric back on)

C - Time and rate in use

D - Date and rate in use

E - Total credit 

F - Standing charge and debt collection amount

G - Total units used (ever)

H - The current meter reading

I - Price per unit

J - If you have a two-rate meter, this is your rate 2 reading

K - Price per unit rate 2 (if you have a two-rate meter)

Put the key in the meter to see the last three screens:

R - Emergency credit limit

S - Total debt amount on the meter

T - Debt recovery rate (how much you're paying back a week)



Gas (A and B button Meter)


The first three screens on your gas meter can be accessed by inserting your card and cycling through with the red A button.

They'll show you:

1 - Credit screen - The current credit on your meter
2 - 'OWED' screen - Arrears for unpaid emergency credit and service charges
3 - Meter Index - Your current meter reading

To get to the other screens on your meter, take your card out and press and hold A until you hear a beep (you may have to wake up your meter screen by pressing A once before this).

Press the red A button to scroll through the display screens.

The screens will show you the following, the exact order can vary depending on your meter:

0 - Most recent top up onto meter

1 - Last amount taken for debt

2 - Last amount taken for emergency credit

3 - Last amount taken for gas use 

^(screens 1, 2 & 3 will equal screen 0)

9 or 10 - Gas unit price

17 - Standing charge rate

21 - Emergency credit threshold (when your credit amount on the meter drops to this level, you'll be offered emergency credit to use) - £1.00 for gas, £1.00 for electricity

22 - Emergency credit (maximum amount available)

23 - Gas allocation rate (the percentage of credit you can use for gas if you have debt on the meter). Bulb sets this at 70%

24 - Gas debt recovery rate

25 - Minimum weekly gas debt repayment

26 - Maximum weekly gas debt repayment

27 - Total gas debt on the meter

To see these next screens insert the gas card when prompted:

28 - Non-gas debt recovery rate

29 - Minimum weekly non-gas debt repayment

30 - Maximum weekly non-gas debt repayment

31 - Total non-gas debt on the meter 

33 - Last credit adjustment (money added to a meter via a code)


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