My prepayment meter says there's an error?

If you have an error message on your prepayment meter, it could mean a couple of things. Luckily, we have this handy list of the most common errors.

If the error requires you to get in touch with us, click here to find out how. 

My meter shows 'Error 10'

This means your meter thinks you're using an old key. Double check you're using the most recent key. If the error persists get in touch with us and we can send you a new one.

My meter shows 'Error D4'

This error can pop up when a new key isn't talking to your prepayment meter correctly. If this is the case, get in touch with us and we can send you a new one.

My meter shows 'Error D6'

This suggests a fault with your key, there may be some dust on it. Give it a wipe and if this doesn't help, let us know and we’ll send you a new key. 

My meter shows 'Error 1', 'Call help' or 'Battery Fail'

These errors can suggest that there is a fault with your meter, get in touch and we’ll get this fixed or exchanged.

 

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