Sometimes an engineer may need to visit your home to take a meter reading, install a meter, or fix one if it’s faulty.
How to identify an engineer
We take the security of our members very seriously, and so we have a system in place that allows you to check the identity of any visiting engineers.
- Each engineer will be carrying identification to prove who they are
- They’ll be wearing a uniform of the company they work for
- If you request it, we can give the engineer a codeword they must give you before entering your home
You’re free to refuse the engineer entry, or you can call us on 0300 30 30 635 to confirm it’s a genuine visit.
Companies we work with
Dependent on the job, and the type of meter, we’ll send an engineer from one of the three companies that we work with.
Morrison Data Services
Not to be mistaken for the supermarket chain, Morrison Data Services carry out electricity and gas meter readings for us. Meter readers are required to visit everyone's property at least once every two years to make sure everything's safe and ticking over properly. They also carry out Feed-in Tariff generation meter readings.
We use Siemens to install smart meters and non-smart electricity meters in our members’ homes on our behalf.
We work with National Grid to install non-smart gas meters in our members’ homes on our behalf.