Engineers visiting your home will carry an ID

Sometimes an engineer may need to visit your home to take a meter reading, install a meter, or fix one if it’s faulty.


How to identify an engineer

We take the security of our members very seriously, and so we have a system in place that allows you to check the identity of any visiting engineers.

  • Each engineer will be carrying identification to prove who they are
  • They’ll be wearing a uniform of the company they work for
  • If you request it, we can give the engineer a password they must give you before entering your home

You’re free to refuse the engineer entry, or you can call us on 0300 30 30 635 to confirm it’s a genuine visit.


Companies we work with

Sometimes an engineer may need to visit your home to take a meter reading, install a meter, or fix one if it’s faulty.

If an engineer needs to carry out work, we’ll be in touch with you to fix a date. If we haven’t had a meter reading from you for a long time, and an engineer is in your area, they may pay you a visit without letting you know beforehand.

Dependent on the job, and the type of meter, we’ll send an engineer from one of the three companies that we work with.

Morrisons

Not to be mistaken for the supermarket chain, Morrisons carry out electricity and gas meter readings for those members that haven’t given us one in a very long time.

Read more about Morrisons

Siemens

We use Siemens to install smart meters and non-smart electricity meters in our members’ homes on our behalf.

Read more about Siemens

National Grid

We work with National Grid to install non-smart gas meters in our members’ homes on our behalf.

Read more about National Grid

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