Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

How much can I top up my prepayment meter?

Your electricity meter can hold up to a total of £255, as can your electricity key. This means at any one time you can have a maximum of £510 on your meter and key.

Gas meters have no limit, so you can top up as much as you like.

For electricity meters, you can top up from £5, and with gas from as little as £1.

When topping up either a key or card, make sure the receipt says the credit was accepted and keep a hold of it, just in case you need it for future reference.

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