Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I exchange my prepayment meter?

Yes, you can.

If you’re a Bulb member and you’d like to exchange your prepayment meter for a credit meter, we can carry out this exchange for you. 

Credit meters mean that you'll switch from a pay as you go meter to paying monthly by Direct Debit.

If you'd like to discuss your options please give us a call on 0300 3030 635 or email us at 


Was this article helpful?